Use this form to submit a support ticket to our highly trained staff.
Not Registered? Use your email address and ticket number to track the status of your ticket.
Browse the knowledgebase to find answers to commonly asked questions.
Outlines academic term structures and grade item settings used to determine student standing based on completed credits, applicable across grade levels from Grade School to Senior High, including club activities.
Learn about the different user roles in Grado—admin, faculty, and student—and how their access levels ensure efficient operations, secure data management, and role-specific functionality.
Generate, export, and manage report cards directly from the Admin Portal. Learn how to enable permissions, create reports for individual students or entire sections, and download bulk exports from the Setup page.
Learn how to enable permissions for Grade Book Locking. This guide shows how to lock or unlock grade books for single or all classes, and explains what faculty and admins see when a grade book is locked.
Defines how Subject Tags and Behavior Codes organize non-academic grades like Deportment, Clubs, and Co-Curriculars for proper grouping on report cards.
View the latest news and announcements.
Improved handling of Junior High School enrollments during rollovers, with clearer labels and more accurate promotion rules.
A new in-app Help Widget makes support easier to access, plus minor fixes and behind-the-scenes refinements for smoother setup.
Adds a privacy policy banner and improves Form 138 attendance display with dynamic month handling.
Grado’s Privacy Policy and Terms of Use have been updated to reflect our current data management and compliance practices.
Adds Grade Book locking, bulk report card actions, export history tracking, and fixes a faculty section list error.
